The Empty Space Between Doctor Visits Is Where Healthcare Is Losing Patients

Patient engagement will not be won by a better portal alone, but by making people feel accompanied after the visit ends.

I don’t think most patients want a chatbot instead of a doctor.

I think they want the feeling that someone or something trustworthy is still with them after the doctor leaves the room.

That is the part of healthcare I keep thinking about: the space after the appointment. The visit ends. The clinician moves on to the next patient. You go home with a summar…